Collection of information
Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. National Cannabinoid Clinics' servers save this information for security purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website (e.g. through online forms), telephone enquiries or adverse reaction reports. We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details (eg. address, telephone number, business and professional details (if applicable) etc.); the nature of your enquiry or adverse reaction report; and other details about you that might be relevant, such as your age, gender and medical condition or medical treatment.
If you contact us by telephone, this information may be collected by National Cannabinoid Clinics as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message. You are entirely free to decide whether or not to give us this information.
Use of information
National Cannabinoid Clinics may use personal information for the primary purposes for which it is collected or for other related purposes as permitted by law including the following purposes, where applicable: to provide you with the medical treatment under the program which you have signed up for with National Cannabinoid Clinics; maintaining a record of medical enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice) that you have requested; to provide you with material on our activities and products that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.
A Purpose of this policy
The practice of medicine is challenging and rewarding. No code or guidelines can ever encompass every situation or replace the insight and professional judgment of good doctors. Good medical practice means using this judgement to try to practice in a way that would meet the standards expected by the medical profession and the community.
This Good Practice and Clinical Independence Policy has been developed as part of our commitment to good medical practice and standards of ethical and professional conduct expected of doctors and health practitioners by their professional peers and the community. The objective of this Policy is to promote:
1. Compliance with the Australian Medical Association Code of Ethics and the World Medical Association International Code of Medical Ethics.
2. The establishment of optimum internal processes that drive continuous improvement in the provision of medical advice and the development of NCC medical expertise and people.
B Professional values and qualities of NCC doctors
While individual doctors have their own personal beliefs and values, there are certain professional values on which NCC doctors are expected to base their practice.
Doctors have a duty to make the care of patients their first concern and to practice medicine safely and effectively. They must be ethical and trustworthy.
Doctors have a responsibility to protect and promote the health of individuals and the community. Good medical practice is patient-centered. It involves doctors understanding that each patient is unique, and working in partnership with their patients, adapting what they do to address the needs and reasonable expectations of each patient.
C Clinical Practice:
In clinical practice, the care of our patients is NCC’s primary concern. Providing good patient care includes:
1. Assessing the patient, taking into account the history, the patient’s views, and an appropriate physical examination. The history includes relevant psychological, social and cultural aspects.
2. Formulating and implementing a suitable management plan (including arranging investigations and providing information, treatment and advice).
3. Facilitating coordination and continuity of care.
4. Referring a patient to another practitioner when this is in the patient’s best interests.
5. Recognizing and respecting patients’ rights to make their own decisions.
D Good Patient Care:
Maintaining a high level of medical competence and professional conduct is essential for good patient care. Good medical practice involves:
1. Recognizing and working within the limits of your competence and scope of practice.
2. Ensuring that you have adequate knowledge and skills to provide safe clinical care.
3. Maintaining adequate records.
4. Considering the balance of benefit and harm in all clinical-management decisions.
5. Communicating effectively with patients.
6. Providing treatment options based on the best available information.
7. Taking steps to alleviate patient symptoms and distress, whether or not a cure is possible.
8. Supporting the patient’s right to seek a second opinion.
9. Consulting and taking advice from colleagues, when appropriate.
10. Making responsible and effective use of the resources available to you.
11. Encouraging patients to take interest in, and responsibility for, the management of their health, and supporting them in this.
12. Ensuring that your personal views do not adversely affect the care of your patient.
E Clinical Independence:
The Policy recognises that NCC medical practitioners are independently carrying on private practice under his or their own name and in his or her own right.
F Professional Freedom:
The Policy acknowledges that:
1. Practitioners are entitled to professional freedom to exercise clinical judgment and to identify and provide appropriate treatments to Patients; and
2. Practitioners are not expressly or by implication, required to prescribe any particular drug or therapeutic good (by name, by supplier, or by active ingredient).
G Avoiding Conflicts of interest:
This Policy acknowledges that paragraph 8.11 of the Australian Medical Association Code of Ethics provides that good medical practice involves:
1. Recognizing potential conflicts of interest that may arise in relation to initiating or continuing a professional relationship with a patient.
2. Acting in your patients’ best interests when making referrals and when providing or arranging treatment or care.
3. Informing patients when you have an interest that could affect, or could be perceived to affect, patient care.
4. Recognizing that pharmaceutical and other medical marketing influences doctors, and being aware of ways in which your practice may be being influenced.
5. Recognizing potential conflicts of interest in relation to medical devices and appropriately managing any conflict that arises in your practice.
6. Not asking for or accepting any inducement, gift or hospitality of more than trivial value, from companies that sell or market drugs or appliances or provide services that may affect, or be seen to affect, the way you prescribe for, treat or refer patients.
7. Not asking for or accepting fees for meeting sales representatives.
8. Not offering inducements or entering into arrangements that could be perceived to provide inducements.
9. Not allowing any financial or commercial interest in a hospital, other healthcare organization, or company providing healthcare services or products to adversely affect the way in which you treat patients. When you or your immediate family have such an interest and that interest could be perceived to influence the care you provide, you must inform your patient.
Issued 28 February 2019